--- title: "Emma Compliance - Inbox: Overview" description: Inbox overview --- [Skip to content](https://hub.emmasys.com/help-center/emma-compliance-inbox-overview#main-content) English Show submenu for translations [Ask our support](https://hub.emmasys.com/help-center/kb-tickets/new?hsLang=en) ![emma logo santa hat (4)](https://hub.emmasys.com/hs-fs/hubfs/emma%20logo%20santa%20hat%20(4).png?width=300&height=100&name=emma%20logo%20santa%20hat%20(4).png) - [Help Center](https://hub.emmasys.com/help-center) - [Customer Portal](https://hub.emmasys.com/customer-portal) - [Website](https://emmasys.com/) - [Status Page](https://hub.emmasys.com/help-center/system-status) Open main navigation Close main navigation - [Help Center](https://hub.emmasys.com/help-center) - [Customer Portal](https://hub.emmasys.com/customer-portal) - [Website](https://emmasys.com/) - [Status Page](https://hub.emmasys.com/help-center/system-status) - English Show submenu for translations - [Ask our support](https://hub.emmasys.com/help-center/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://hub.emmasys.com/help-center?hsLang=en) 2. [Emma Compliance](https://hub.emmasys.com/help-center/emma-compliance?hsLang=en) 3. [Inbox & Document handling](https://hub.emmasys.com/help-center/emma-compliance?hsLang=en#inbox-document-handling) April 21, 2026 # Emma Compliance - Inbox: Overview ## A overview of how documents are received, displayed, and handled in the Inbox. The Emma Compliance Inbox is used to receive customs declarations and supporting documents sent by customs brokers. Each account has its own unique Inbox address, where documents are collected and made available for processing. This article explains how the Inbox is structured, what information is shown, and how it works in practice. **![](https://hub.emmasys.com/hs-fs/hubfs/image-png-Apr-20-2026-12-31-46-3550-PM.png?width=670&height=121&name=image-png-Apr-20-2026-12-31-46-3550-PM.png)** - If no emails are received → **“No data to display”** - Default view = current month - Use **Search** to change period You can open attachments directly: - PDF/TIF → opens in browser - Other formats → downloaded and opened in relevant program Files that cannot be opened are likely: - Corrupt - In unsupported format #### **Status on the right side corresponds with the colour surrounding the attachment icon:** ![](https://hub.emmasys.com/hs-fs/hubfs/image-png-Apr-20-2026-12-49-28-3277-PM.png?width=670&height=238&name=image-png-Apr-20-2026-12-49-28-3277-PM.png)   **Green: Archived** - **OK:** OCR processing of the customs declaration is completed - **Match:** - Attachment is archived based on customs declaration number - May not have gone through OCR (e.g. supporting documents) **Yellow: Received but not archived** Common reasons: - File is not a customs declaration - New/unknown customs representative (OCR template missing) - Missing required data (e.g. declaration number, date) - No declaration number in email subject - Changed document format from customs representative If the document is correct but still shows **Manual**: - Contact[Emma support](https://hub.emmasys.com/help-center/kb-tickets/new?hsLang=en) - OCR setup may need adjustment You can also: - Manually enter the customs declaration number - Save changes **Red: No attachment** - Email received without attachments (often auto-replies) - Can be removed using **Mail match** - [Emma CMS General](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#main-content) - [Bonded Warehouse](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#bonded-warehouse) - [Reports](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#reports) - [NCTS](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#ncts) - [Customs Clearance](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#customs-clearance) - 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