Emma Compliance - Register Discrepancy

Registering discrepancies and sending a request for recalculation

When you identify errors/discrepancies that need to be corrected, please follow this instruction:

1. Copy the customs declaration number from the relevant declaration
2. Go to the main module
3. Search for the correct declaration number and double-click the line
4. Register the discrepancy:
   • Select discrepancy type
   • Enter the date the discrepancy was identified
   • Add a short comment

To send a request for recalculation, click the envelope icon to send an email directly to the customs representative, so the discrepancy can be followed up quickly.

Follow-up and status tracking

Back in the main view, you can track the status of follow-up using the columns:

• Discrepancy
• RC (recalculation)

In the Discrepancy column, a colored cross is shown to give a quick overview of the case status.

The colors indicate:

• Red cross: Discrepancy is registered
• Yellow cross: Email has been sent to the customs representative (via Emma Compliance)
• Blue cross: Recalculation has been received from the customs representative in Emma Compliance
• Green cross: Case is manually closed

Recalculation - response from customs representative

When a recalculation is received from the customs representative (currently only supported in the Norwegian version), an icon will appear in the RC column.

By clicking the icon, you are taken directly to the declarations related to the recalculation.

Hovering over the icon will display a short explanation of the reason for the recalculation.