--- title: Request a New Report, Change or Report an Issue description: Learn how to request new reports, make changes to existing reports or report issues in Emma, including what information to provide to support. --- [Skip to content](https://hub.emmasys.com/help-center/request-a-new-report-change-or-report-an-issue#main-content) English Show submenu for translations [Ask our support](https://hub.emmasys.com/help-center/kb-tickets/new?hsLang=en) ![emma logo santa hat (4)](https://hub.emmasys.com/hs-fs/hubfs/emma%20logo%20santa%20hat%20(4).png?width=300&height=100&name=emma%20logo%20santa%20hat%20(4).png) - [Help Center](https://hub.emmasys.com/help-center) - [Customer Portal](https://hub.emmasys.com/customer-portal) - [Website](https://emmasys.com/) - [Status Page](https://hub.emmasys.com/help-center/system-status) Open main navigation Close main navigation - [Help Center](https://hub.emmasys.com/help-center) - [Customer Portal](https://hub.emmasys.com/customer-portal) - [Website](https://emmasys.com/) - [Status Page](https://hub.emmasys.com/help-center/system-status) - English Show submenu for translations - [Ask our support](https://hub.emmasys.com/help-center/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://hub.emmasys.com/help-center?hsLang=en) 2. [Emma CMS General](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en) 3. [General](https://hub.emmasys.com/help-center/emma-cms-general?hsLang=en#general) October 12, 2026 # Request a New Report, Change or Report an Issue ## This guide explains what information to provide when requesting a new report, making changes to an existing report or reporting an issue with a report in Emma. ### Request a new report When requesting a new report, please provide a detailed description of what you need. Explain what information the report should contain, how you would like it to be presented, and whether you prefer a PDF or a list view. The more details you provide, the easier it will be for us to assess your request and provide an estimate and a suggested solution. **Please note:** Creating a new report may involve additional charges. ### Request changes to an existing report If you need to make changes to an existing report, please describe what you would like to change. Include screenshots or examples where possible to help us understand your requirements. **Please note:** Changes to existing reports may involve additional charges. ### Report an issue with an existing report If a report is not working as expected, please provide: - The name of the report. - A screenshot of any error message. - A description of what happened. - The steps you took before the issue occurred. 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