Where can I get in touch with Customer Service

In order to provide our customers with fast and efficient support, we encourage everyone to use our support form

Please classify the inquiry according to the description below

Ticket Type

Incident: When something has stopped working in your solution from Emma Systems or a reduction in the quality of its services or uptime.

Question: Question about a product from Emma Systems.

Service Request: A standard change to your solution from Emma Systems, e.g. additional feature, modifying a current setup, request access, report adjustments, default setup.

Furthermore, the Supplier assigns a Priority to all Incidents reported by Customer. A Priority determines which process and escalation procedure shall be followed. The following Priority levels are used:

Incident priority:

1. Priority 1: With no workaround, where the use of a critical system is impossible in the production environment, or severely risks to critical business operations
2. Priority 2: With no workaround, where major functionality is severely affected or restricted, but not causing immediate work stoppage, and operation can continue in a restricted fashion.
3. Priority 3: Where there is a moderate loss or degradation of services, but work can reasonably continue in an impaired manner.
4. Priority 4: Where there is a minor loss or degradation of services, but work can reasonably continue in an impaired manner.

If you have any Priority 1 issues you should call our support team at +47 22 87 11 40 (08-16 CET)