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Digitoll - Errors in Digitoll

This article provides an overview of common errors in Digitoll, what they mean, and how to resolve them. It can be used as a reference when troubleshooting rejected or unsuccessful submissions.

Important: If the cause of an error is unclear, or if you need further clarification regarding a response from Digitoll, we recommend contacting Norwegian Customs (Tolletaten) for assistance. 

Contact Norwegian Customs

Common error messages in Emma CMS: 

ErrorMessage: EORI number is not valid

Norwegian Customs is unable to verify the EORI number. This may be due to:

  1. Use of a national organisation number - Norwegian Customs allows the use of a national organisation number, but it may be validated incorrectly in this case.
  2. Check the EORI validation - You can also verify the EORI number here: https://ec.europa.eu/
  3. Contact Norwegian Customs if the issue persists.

 

ErrorMessage: Another transport with the same identificationNumber and typeOfIdentification is already scheduled to arrive at the same or a similar time

 

  1. There is already a submitted transport declaration with Norwegian Customs using the same vehicle and timestamp.
  2. The transport declaration may already have been submitted previously, possibly by another party.
  3. Submission error – the transport was reopened and resubmitted before Emma received a status (Success/Failure) from Norwegian Customs.

ErrorMessage: Cannot verify CUDE documentation

Norwegian Customs is unable to verify the customs clearance.

  • Check that the customs clearance has the correct status in TVINN.
  • If the data was entered manually, verify that the declarant, date, and sequence number are correct on the house consignment.

ErrorMesasge: Incomplete EXP / TRA Documentation 

The MRN number or type code for the previous export is missing or incorrect.

  • For export, use Burkes AES + MRN.
  • For transit, use N820 + MRN.

Remember:

  • Reopen or delete the manifest to correct the information and resubmit it.

  • In the MO overview, you can verify that the messages have been approved and linked correctly.
  • By enabling Linked mode (koblet modus), you can check that the correct number of consignments is linked to the transport.

  • The transport will also turn green when its status is Success and all linked manifests have a Success status.